Terms of service
TERMS OF SALE
The online sales system, which requires active intervention by the Customer, has been created in full compliance with the regulations on distance selling and in particular with articles 49 et seq. of the Consumer Code (Legislative Decree no. 206 of 6 September 2005 and subsequent amendments and additions). The use of the distance selling process described in these general conditions of sale is reserved exclusively for consumers as defined by art. 3 of Legislative Decree 206 of 6 September 2005 and only if the products are delivered in the Italian territory (hereinafter defined for brevity as the "Customer" or the "Customers").
1. Scope of application
These general conditions of sale are applicable to all sales of LE VIP Milano products, concluded remotely through the website levipmilano.com. These general conditions of distance selling must be carefully examined by the Customer before completing the remote purchase procedure of the product indicated above. It is understood that placing a purchase order through the levipmilano.com website implies total and absolute knowledge of these general conditions of sale and their full acceptance: the Customer, by placing a purchase order through the levipmilano.com website, unconditionally accepts and undertakes to observe, in his relations with BICE SRL, these general conditions of sale, as well as the payment conditions illustrated below, declaring that he has read and accepted all the indications provided to him. Any exceptions to these general conditions will be effective only if agreed in writing between the parties. These general conditions of sale are to be considered applicable and in force as long as they are published on the levipmilano.com website. Any changes to these general conditions of sale will be published on the website and the new general conditions of sale will be applicable exclusively to orders placed starting from the day of their publication.
2. Identification of the seller
BICE srl registered office: Viale Colli Aminei 36/A , 80131 Naples (NA), Italy
Reg.Imprese Napoli, C.F. and VAT no. 01993460672 – REA Naples no. 1003091 – share capital euro 50,000.00 i.v.
Tel. +39 08118723072- email: bicesrl.mosciano@gmail.com – Pec: bice.srl@pec.it
distribution company for the global market of LE VIP Milano products.
3. Product information
The information relating to LE VIP Milano products susceptible to distance selling through the site levipmilano.it/com is provided in compliance with the laws in force and, in particular, with articles 49 and 51 of the Consumer Code.
4. Ordering the product and conclusion of the contract
The presentation of the products on the site constitutes an invitation to offer
The order can be placed through the website levipmilano.com, by selecting any image of the product presented therein and in any case following the steps and instructions specified on the site itself. To make any changes and/or corrections to the order, the Customer must follow the relevant instructions contained on the Site.
The order through this website can be placed by the Customer who guarantees to be of age (18 years and older) and to possess the legal capacity to enter into binding contracts.
The amount of the single order cannot exceed the sum of Euro 10,000 in total.
The order will be sent by clicking the "Buy now" button and will be archived in the BICE SRL order storage database for the period of time required by current legislation.
The order will therefore be considered a contractual purchase proposal. Upon receipt of the order, BICE SRL will send the Customer an email containing the order number and information about the products ordered, the price details of each product, the shipping address, payment methods and estimated delivery times. This email does not constitute acceptance of the Customer's purchase proposal, but only constitutes confirmation of having received the order. Upon receipt of the Customer's order, BICE SRL will verify the availability of the products ordered as well as the accuracy of the information provided by the Customer.
The sales contract with BICE SRL will be concluded only with the sending of a separate email accepting the purchase proposal and/or confirming the shipment of the products ordered.
The Customer's order may be refused if the information provided by the customer is incorrect or does not comply with these general conditions, if the available products are out of stock, if insufficient guarantees of solvency are found, if the order does not correspond to normal consumption needs (a requirement that applies both in relation to the number of products purchasedstates within a single order or in the case of multiple orders relating to the same product, even if each order includes a quantity of products corresponding to normal consumption needs), or for reasons of force majeure.
If the order cannot be accepted, BICE SRL will communicate within 10 days following receipt of the order, the possible impossibility of fulfilling the order itself, which will be followed by the immediate release of the amount reserved for payment.
5. Product price
The price of the product published on the site refers to the single item, expressed in Euros and inclusive of VAT. BICE SRL will take charge of the payment of all taxes, duties, charges and/or shipping costs.
6. Payment conditions
Payment by the Customer can be made by credit card, active PayPal account or cash on delivery. The following credit cards are accepted:
Visa/Visa Electron;
Mastercard;
American Express;
Maestro International
Payment can also be made via Gift Card.
The total amount of the order is committed to the Customer's credit card or PayPal account at the time the order is forwarded to BICE SRL (when the Customer selects "Buy now"), with simultaneous acceptance by BICE SRL, pursuant to art. 4, and activation of the preparation of the products for shipping. In order to prevent fraud on the Internet, the payment made via the levipmilano.com website is managed online by the bank that manages the Customer's credit card, through the tools offered by Axerve and PayPal. Axerve, PayPal and their respective affiliates are responsible for the storage and automatic processing in a protected environment of the information relating to each order, including the details of the credit card used.
For payment purposes, the Customer must:
in the case of payment by credit card, confirm the details of the holder of the credit card used for the purchase via the levipmilano.com website; then communicate on the site itself the 16-digit number and the expiration date, as well as the relative security code;
In case of payment by cash on delivery, pay the amount of the order in cash to our partner. The order will be delivered to the Customer together with a receipt of the payment just made. This payment option is a specific service that requires an additional flat-rate participation for the Customer of €8.00. If this payment method is chosen, the total amount of the order cannot in any case exceed €4,999.99. For higher amounts, this payment method cannot be used.
in case of payment by PayPal account, enter the access details in the appropriate space on the PayPal page to which you will be automatically redirected, and then complete the payment in the manner indicated by the service provider.
in case of payment by gift card, enter the 16-digit number on the back of the card, or in the email, in case of online purchase.
During the purchase, BICE SRL will store a recognition code associated with the Customer's PayPal account, which authorizes its exclusive use related to future purchases, or replacements of goods already purchased, in order to avoid having to enter your PayPal access data again.
It is possible to revoke the aforementioned authorization at any time from within your My Account account, or by making an express request to Customer Service (produzione.levipmilano@gmail.com), or directly from the Customer's PayPal account. PayPal may ask the Customer to re-enter their access credentials, if there is a suspicion of unauthorized activity related to the use of the PayPal account.
The conclusion of the order procedure will be considered to have effectively occurred, following the completion of the payment operations, once the Customer is redirected to the page of the levipmilano.com website containing the confirmation of acceptance of the order.
In the event that the charge is impossible due to incorrect data entry by the Customer or other technical reasons that will be communicated to the Customer by the payment service provider, the Customer will not be able to complete the "Buy now" procedure.
7. Delivery
Before making the purchase, the Customer may alternatively choose one of the following delivery methods.
7.1 Delivery to the Customer's address.
The delivery of the products is carried out exclusively on Italian territory, to the address indicated by the Customer, only after the regular payment of the order forwarded to BICE SRL. The Customer does not have the possibility to request delivery of the products to PO boxes, sorting centers and/or similar. In compliance with the provision containeduta all'art. 61 of the Consumer Code, BICE SRL will deliver the products no later than 30 days from the day on which the Customer sent the order. In the event that the recipient, or another person authorized to receive the shipment cannot be found at the time of the delivery attempt, the express courier will make a further delivery attempt the following day. If the second attempt is also unsuccessful, the express courier will issue a paper notice containing its contact details and the collection point where it will be possible to collect the products. If the Customer does not collect the products from the collection point within 10 days, the ordered products will be returned to the warehouse. Customer Service will contact the Customer to agree whether to proceed with a new shipment of the ordered products or whether to refund the relative payment.
In the further event that the delivery of the product(s) to the Customer does not occur within 4 working days following the shipping date, as simultaneously communicated to the Customer by BICE SRL, and it is impossible to track the location of the goods using the online system that will be made available to the Customer, the Customer must notify BICE SRL of the non-delivery of the product(s), via the "Contacts" page within the Customer Service area of the levipmilano.com website. BICE SRL undertakes to guarantee a new shipment of the lost product(s) within 48 (forty-eight) hours following the notification, except in the event of subsequent unavailability of the same or causes of force majeure, in which case the order will be cancelled and the amount reserved for payment will be refunded.
7.2 Delivery to the selected point of sale
The delivery of the products is carried out exclusively on Italian territory, at the point of sale selected by the Customer, among those indicated and available at this link levipmilano.com/store-locator, only after the regular payment of the order forwarded to BICE SRL. The Customer does not have the possibility to request delivery of the products to PO boxes, sorting centers and/or similar. In compliance with the provision contained in art. 61 of the Consumer Code, BICE SRL will carry out the delivery of the products, making them available to the Customer at the point of sale selected by the same, no later than 30 days from the day on which the Customer sent the order.
If the Customer does not collect the products from the selected point of sale within 15 days, starting from the day on which he received the communication of the availability of the products at the selected point of sale, the ordered products will be returned to the warehouse and the price paid by the Customer will be refunded.
8. Shipping costs
Delivery is free for all items purchased on levipmilano.com.
9. Right of withdrawal
The Customer may exercise the right of withdrawal provided for by Article 52 of the Consumer Code within 14 (fourteen) calendar days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.
The Customer may exercise his right of withdrawal, without indicating the reasons:
by sending the form in Annex 1, or another explicit declaration, to BICE SRL, Cis di Nola, isola 1, lotti 140 e 141, 80035 NOLA (NA), by email, to the account, produzione.levipmilano@gmail.com , if necessary together with the purchased goods, in perfect condition in their original packaging, with the label and all the documentation received;
by delivering the purchased goods, in any of the points of sale among those selectable and consultable at the following link levipmilano.com/store-locator, in perfect condition in its original packaging, with the label and all the documentation received.
In the first case (letter a)), the Customer must therefore, within and no later than 14 (fourteen) calendar days following the request for withdrawal above, return the products in the same conditions in which they were at the time of their delivery following the methods indicated in the following articles 10.1 or 10.2 and the related return costs will be borne by BICE SRL. In the second case (letter b)), the return of the products will take place at the same time as the exercise of the right of withdrawal, at the point of sale chosen by the Customer.
The hypotheses indicated in letters a) and b) are alternatives.
In the event that the exercise of the right of withdrawal satisfies the above conditions, the refund of the value of the returned products, equivalent to their purchase price, will take place by crediting the amount paid by the Customer within 14 (fourteen) calendar days, starting from the date on which BICE SRL became aware of the request.withdrawal (with reference to the hypothesis sub a)), or without undue delay with respect to the date of delivery at one of the points of sale among those selectable (in the case sub. b)).
In the case sub a), BICE SRL may withhold the refund until it has received the goods subject to withdrawal or until the consumer has demonstrated that he has returned the goods, depending on which situation occurs first.
In the case of payment made by credit card or PayPal account, BICE SRL will make such refund using the same means of payment used by the Customer/consumer for the initial transaction, unless expressly agreed with the Customer/consumer on another means of payment and provided that this does not result in additional costs for the consumer.
In the case of payment made by cash on delivery, BICE SRL will make the refund via bank transfer communicated by the Customer.
To this end, the customer authorizes BICE SRL to keep his bank details and the data relating to the payment for the time necessary to exercise the right of withdrawal.
10. Returns
In the event of exercising the right of withdrawal, the Customer may return the products following the procedures indicated below.
10.1 Return according to the BICE SRL procedure with GLS carrier.
The Customer may return the products free of charge and without shipping costs using the BICE SRL return procedure.
If the Customer is a registered user on the levipmilano.com website and has their own My Account account, they may: i) access their profile, ii) enter the "my orders" section, iii) select the product to return and click on "Request return". If the Customer is not a registered user on the levipmilano.com website and does not have their own My Account account, they may contact Customer Service by phone or email asking to use the BICE SRL return procedure
When requesting a return, the customer must indicate on the website via their account or agree directly with Customer Service the day and time slots in which the courier can collect the goods. The return must be collected no later than 14 days after exercising the right of withdrawal referred to in the previous art. 9.
Following the aforementioned return request, the Customer will receive an email confirming receipt of the return, containing the label with the collection number to be applied to the package that will be collected by GLS. Only upon arrival of the package at the GLS office will the Customer receive an email containing the Tracking Number to track and check the progress of the shipment. With the free return service of levipmilano.com, the Customer will have the security of being reimbursed in the event of theft or loss of the shipment.
The BICE SRL return procedure can only be activated from Italy.
10.2 Return methods with a carrier other than GLS
If the Customer does not intend to use the BICE SRL return procedure, the products must be returned within 14 days of exercising the right of withdrawal to Customer care LE VIP Milano.
LE VIP Milano, Cis di Nola, isola 1, lotti 140 e 141, 80035 NOLA (NA)
The direct costs of return will be borne by the Customer.
10.4 Integrity conditions for returns
According to the provisions of Article 57 of the Consumer Code, the consumer is responsible if the products returned by the Customer are damaged, incomplete, deteriorated and/or used in a manner not in accordance with normal diligence. A good is considered to be used beyond normal diligence in the case of use beyond what is necessary to establish its nature, characteristics and functioning (e.g. in the case of removal of labels, if the item has been worn and not just tried on).
It is possible to return an item purchased on levipmilano.com only if it is in the same condition in which it was received. The Customer must therefore ensure that:
the item has not been used or damaged during the test;
the item has not been soiled or washed;
the item retains all the pendants, labels, the warranty seal placed on the item at the time of quality control and the original finishes;
the item has not undergone any modifications of any kind.
In particular, we specify that all types of items contained in their original box (for example shoes or small accessories) must be returned inside the original packaging, which is considered an integral part of the item.
In the event of a damaged, incomplete, deteriorated item and/or in conditions of use that do not comply with normal diligence, without prejudice to the right of withdrawal, the Customer will be charged the sum corresponding to the decrease in value of the item. In such cases, BICE SRL comunwill promptly inform the Customer of any damage or non-conformity found upon receipt of the items. The amount charged to the Customer, which in any case cannot exceed the price paid for the purchase of the item, will be deducted from the refund due to the Customer.
For any doubts, please contact our Customer Service, and in case of doubts regarding the shipment and/or delivery of the order, you can also contact customer service on the GLS Italia website.
Returns of products from unidentifiable subjects and without references to the order will remain in storage at the BICE SRL warehouses for a period of 60 days from receipt of the goods, after which, without the subject having identified himself, BICE SRL will be able to dispose of them freely.
10.5 Items not ordered, damaged or different from the order
We wish to inform Customers that levipmilano.com subjects its garments and the materials with which they are packaged to strict quality controls, guaranteeing their marketing in perfect conditions. In addition, for greater protection of those who make remote purchases, each individual item shipped from levipmilano.com is checked before shipping. levipmilano.com adopts the best photographic standards, so that on the site, the color rendering of the items is as close as possible to how it appears in real life. Possible variations due to the technical characteristics and color resolution of the Customer's computer are not excluded. BICE SRL is consequently not responsible for any inadequacy of the photographic representations of the products due to the aforementioned technical reasons. In such cases, the Customer may only return the product within the withdrawal period referred to in art. 9.
In the event of receiving a product different from the one ordered, the Customer may return the product within the withdrawal period referred to in art. 9.
10.6 Replacement of products
The products purchased may be replaced, upon request of the Customer, within and no later than 14 days from receipt of the products ordered, with others of the same model, changing size and/or color, according to the same return procedures indicated in the previous articles. 10.1. and 10.2.
The Customer may also exercise the right of withdrawal on replaced products, following the same procedures indicated in articles 9, 10.1, 10.2 and 10.3.
Therefore, the replacement cannot take place at the points of sale, but only through the website levipmilano.com, following the methods of requesting and returning the products indicated therein.
11. Conformity - Guarantee
The products purchased benefit from the legal guarantee pursuant to art. 129 and following of the Consumer Code. BICE SRL is responsible for any lack of conformity, already existing at the time of delivery of the products, which becomes apparent within one year of delivery.
Any complaints for non-conformity must be communicated in good time to BICE SRL with the description of the non-conformity.
In the event of receipt of a non-compliant product or a product different from that ordered, the Customer must make the product in question available to BICE SRL, and the same must have the warranty seal intact and unremoved as placed on the item at the time of the quality control prior to shipment.
The Customer has the right to have the non-compliance of non-compliant products restored, free of charge, by means of replacement. Under no circumstances can requests for tailoring changes to the items purchased be fulfilled, as they are excessively onerous for BICE SRL. Likewise, the costs that the Customer may have incurred to independently make adjustments and/or tailoring changes to the items purchased will not be reimbursed, which, therefore, will remain the sole responsibility of the customer.
In the cases provided for by the Consumer Code, the Customer may choose between terminating the purchase and reducing the price. These remedies in the event of delivery of multiple products apply only to the non-compliant product unless it is presumed that the consumer purchaser has an interest in keeping only the compliant products.
12. Complaints - Communications - Information
For any information or complaint, or for any communication relating to these general conditions of sale, orders and/or LE VIP Milano products, the Customer may contact Customer Service via the “Contacts” link in the Customer Service section on the levipmilano.com website.
The Customer may contact Customer Service free of charge via email by filling out the appropriate form.
It should be noted that, should the Customer decide to use any other channel or form of communication (for example: ordinary mail, fax, calls to a pay phone number in any case attributable to BICE SRL, etc.) other than those described above,rights, BICE SRL will not be required in any case to reimburse any expenses incurred by the Customer for the use of this means of communication.
13. Provisions regarding privacy and protection of personal data
The collection and processing of data are carried out for the management and execution of current and future purchase orders and in particular for the execution of the obligations arising from these General Conditions of Sale.
A copy of the Privacy Policy can be found at www. levipmilano.com.
14. Force majeure
The execution of the services by the company BICE SRL may be suspended in the event of the occurrence of a fortuitous event or force majeure that prevents or delays its execution. These are considered as such, events independent of the will of BICE SRL, which the latter could not reasonably expect at the time of the conclusion of the sales contract such as, for example, but not limited to, war, riots, insurrections, strikes and supply problems of the company BICE SRL attributable to third-party suppliers. The company BICE SRL will inform the Customer of the occurrence of the fortuitous event or force majeure within 7 (seven) days of its occurrence. In the event that the suspension of the service should extend for a period longer than 15 days, the Customer will have the possibility of canceling the order placed and will be reimbursed for the amounts already paid.
15. Applicable law and competent court
These general conditions of sale are governed by Italian law.
In the event of disputes concerning these general conditions of sale, the Customer is informed of the possibility of resorting to the ODR platform relating to the resolution of online consumer disputes pursuant to EU Regulation 524/2013 and Legislative Decree. 130/2015 adopted in implementation of EU Directive 2013/11. This platform is active at the following web address https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=IT.
In any case, the Customer retains the right to take ordinary action to resolve disputes arising from the interpretation, validity and/or execution of these general conditions of sale and in this case the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer.
ATTACHMENT 1
WITHDRAWAL FORM
ATTENTION:
If the Customer does not fill out the withdrawal form on the website www.it. levipmilano.com, the Customer may send the withdrawal declaration to the following address:
To the attention of Customer Service – Withdrawal BICE SRL, Customer Service, [………………, ] or by email …………,
- I/we (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods …………………………
- ordered on …………….. (*) / received on ………………… (*)
- Name of the consumer(s) ………………………….
- Address of the consumer(s) …………………..
Signature of the consumer(s) ……………………………
Date ……..
(*) delete the unnecessary wording
The online sales system, which requires active intervention by the Customer, has been created in full compliance with the regulations on distance selling and in particular with articles 49 et seq. of the Consumer Code (Legislative Decree no. 206 of 6 September 2005 and subsequent amendments and additions). The use of the distance selling process described in these general conditions of sale is reserved exclusively for consumers as defined by art. 3 of Legislative Decree 206 of 6 September 2005 and only if the products are delivered in the Italian territory (hereinafter defined for brevity as the "Customer" or the "Customers").
1. Scope of application
These general conditions of sale are applicable to all sales of LE VIP Milano products, concluded remotely through the website levipmilano.com. These general conditions of distance selling must be carefully examined by the Customer before completing the remote purchase procedure of the product indicated above. It is understood that placing a purchase order through the levipmilano.com website implies total and absolute knowledge of these general conditions of sale and their full acceptance: the Customer, by placing a purchase order through the levipmilano.com website, unconditionally accepts and undertakes to observe, in his relations with BICE SRL, these general conditions of sale, as well as the payment conditions illustrated below, declaring that he has read and accepted all the indications provided to him. Any exceptions to these general conditions will be effective only if agreed in writing between the parties. These general conditions of sale are to be considered applicable and in force as long as they are published on the levipmilano.com website. Any changes to these general conditions of sale will be published on the website and the new general conditions of sale will be applicable exclusively to orders placed starting from the day of their publication.
2. Identification of the seller
BICE srl registered office: Viale Colli Aminei 36/A , 80131 Naples (NA), Italy
Reg.Imprese Napoli, C.F. and VAT no. 01993460672 – REA Naples no. 1003091 – share capital euro 50,000.00 i.v.
Tel. +39 08118723072- email: bicesrl.mosciano@gmail.com – Pec: bice.srl@pec.it
distribution company for the global market of LE VIP Milano products.
3. Product information
The information relating to LE VIP Milano products susceptible to distance selling through the site levipmilano.it/com is provided in compliance with the laws in force and, in particular, with articles 49 and 51 of the Consumer Code.
4. Ordering the product and conclusion of the contract
The presentation of the products on the site constitutes an invitation to offer
The order can be placed through the website levipmilano.com, by selecting any image of the product presented therein and in any case following the steps and instructions specified on the site itself. To make any changes and/or corrections to the order, the Customer must follow the relevant instructions contained on the Site.
The order through this website can be placed by the Customer who guarantees to be of age (18 years and older) and to possess the legal capacity to enter into binding contracts.
The amount of the single order cannot exceed the sum of Euro 10,000 in total.
The order will be sent by clicking the "Buy now" button and will be archived in the BICE SRL order storage database for the period of time required by current legislation.
The order will therefore be considered a contractual purchase proposal. Upon receipt of the order, BICE SRL will send the Customer an email containing the order number and information about the products ordered, the price details of each product, the shipping address, payment methods and estimated delivery times. This email does not constitute acceptance of the Customer's purchase proposal, but only constitutes confirmation of having received the order. Upon receipt of the Customer's order, BICE SRL will verify the availability of the products ordered as well as the accuracy of the information provided by the Customer.
The sales contract with BICE SRL will be concluded only with the sending of a separate email accepting the purchase proposal and/or confirming the shipment of the products ordered.
The Customer's order may be refused if the information provided by the customer is incorrect or does not comply with these general conditions, if the available products are out of stock, if insufficient guarantees of solvency are found, if the order does not correspond to normal consumption needs (a requirement that applies both in relation to the number of products purchasedstates within a single order or in the case of multiple orders relating to the same product, even if each order includes a quantity of products corresponding to normal consumption needs), or for reasons of force majeure.
If the order cannot be accepted, BICE SRL will communicate within 10 days following receipt of the order, the possible impossibility of fulfilling the order itself, which will be followed by the immediate release of the amount reserved for payment.
5. Product price
The price of the product published on the site refers to the single item, expressed in Euros and inclusive of VAT. BICE SRL will take charge of the payment of all taxes, duties, charges and/or shipping costs.
6. Payment conditions
Payment by the Customer can be made by credit card, active PayPal account or cash on delivery. The following credit cards are accepted:
Visa/Visa Electron;
Mastercard;
American Express;
Maestro International
Payment can also be made via Gift Card.
The total amount of the order is committed to the Customer's credit card or PayPal account at the time the order is forwarded to BICE SRL (when the Customer selects "Buy now"), with simultaneous acceptance by BICE SRL, pursuant to art. 4, and activation of the preparation of the products for shipping. In order to prevent fraud on the Internet, the payment made via the levipmilano.com website is managed online by the bank that manages the Customer's credit card, through the tools offered by Axerve and PayPal. Axerve, PayPal and their respective affiliates are responsible for the storage and automatic processing in a protected environment of the information relating to each order, including the details of the credit card used.
For payment purposes, the Customer must:
in the case of payment by credit card, confirm the details of the holder of the credit card used for the purchase via the levipmilano.com website; then communicate on the site itself the 16-digit number and the expiration date, as well as the relative security code;
In case of payment by cash on delivery, pay the amount of the order in cash to our partner. The order will be delivered to the Customer together with a receipt of the payment just made. This payment option is a specific service that requires an additional flat-rate participation for the Customer of €8.00. If this payment method is chosen, the total amount of the order cannot in any case exceed €4,999.99. For higher amounts, this payment method cannot be used.
in case of payment by PayPal account, enter the access details in the appropriate space on the PayPal page to which you will be automatically redirected, and then complete the payment in the manner indicated by the service provider.
in case of payment by gift card, enter the 16-digit number on the back of the card, or in the email, in case of online purchase.
During the purchase, BICE SRL will store a recognition code associated with the Customer's PayPal account, which authorizes its exclusive use related to future purchases, or replacements of goods already purchased, in order to avoid having to enter your PayPal access data again.
It is possible to revoke the aforementioned authorization at any time from within your My Account account, or by making an express request to Customer Service (produzione.levipmilano@gmail.com), or directly from the Customer's PayPal account. PayPal may ask the Customer to re-enter their access credentials, if there is a suspicion of unauthorized activity related to the use of the PayPal account.
The conclusion of the order procedure will be considered to have effectively occurred, following the completion of the payment operations, once the Customer is redirected to the page of the levipmilano.com website containing the confirmation of acceptance of the order.
In the event that the charge is impossible due to incorrect data entry by the Customer or other technical reasons that will be communicated to the Customer by the payment service provider, the Customer will not be able to complete the "Buy now" procedure.
7. Delivery
Before making the purchase, the Customer may alternatively choose one of the following delivery methods.
7.1 Delivery to the Customer's address.
The delivery of the products is carried out exclusively on Italian territory, to the address indicated by the Customer, only after the regular payment of the order forwarded to BICE SRL. The Customer does not have the possibility to request delivery of the products to PO boxes, sorting centers and/or similar. In compliance with the provision containeduta all'art. 61 of the Consumer Code, BICE SRL will deliver the products no later than 30 days from the day on which the Customer sent the order. In the event that the recipient, or another person authorized to receive the shipment cannot be found at the time of the delivery attempt, the express courier will make a further delivery attempt the following day. If the second attempt is also unsuccessful, the express courier will issue a paper notice containing its contact details and the collection point where it will be possible to collect the products. If the Customer does not collect the products from the collection point within 10 days, the ordered products will be returned to the warehouse. Customer Service will contact the Customer to agree whether to proceed with a new shipment of the ordered products or whether to refund the relative payment.
In the further event that the delivery of the product(s) to the Customer does not occur within 4 working days following the shipping date, as simultaneously communicated to the Customer by BICE SRL, and it is impossible to track the location of the goods using the online system that will be made available to the Customer, the Customer must notify BICE SRL of the non-delivery of the product(s), via the "Contacts" page within the Customer Service area of the levipmilano.com website. BICE SRL undertakes to guarantee a new shipment of the lost product(s) within 48 (forty-eight) hours following the notification, except in the event of subsequent unavailability of the same or causes of force majeure, in which case the order will be cancelled and the amount reserved for payment will be refunded.
7.2 Delivery to the selected point of sale
The delivery of the products is carried out exclusively on Italian territory, at the point of sale selected by the Customer, among those indicated and available at this link levipmilano.com/store-locator, only after the regular payment of the order forwarded to BICE SRL. The Customer does not have the possibility to request delivery of the products to PO boxes, sorting centers and/or similar. In compliance with the provision contained in art. 61 of the Consumer Code, BICE SRL will carry out the delivery of the products, making them available to the Customer at the point of sale selected by the same, no later than 30 days from the day on which the Customer sent the order.
If the Customer does not collect the products from the selected point of sale within 15 days, starting from the day on which he received the communication of the availability of the products at the selected point of sale, the ordered products will be returned to the warehouse and the price paid by the Customer will be refunded.
8. Shipping costs
Delivery is free for all items purchased on levipmilano.com.
9. Right of withdrawal
The Customer may exercise the right of withdrawal provided for by Article 52 of the Consumer Code within 14 (fourteen) calendar days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.
The Customer may exercise his right of withdrawal, without indicating the reasons:
by sending the form in Annex 1, or another explicit declaration, to BICE SRL, Cis di Nola, isola 1, lotti 140 e 141, 80035 NOLA (NA), by email, to the account, produzione.levipmilano@gmail.com , if necessary together with the purchased goods, in perfect condition in their original packaging, with the label and all the documentation received;
by delivering the purchased goods, in any of the points of sale among those selectable and consultable at the following link levipmilano.com/store-locator, in perfect condition in its original packaging, with the label and all the documentation received.
In the first case (letter a)), the Customer must therefore, within and no later than 14 (fourteen) calendar days following the request for withdrawal above, return the products in the same conditions in which they were at the time of their delivery following the methods indicated in the following articles 10.1 or 10.2 and the related return costs will be borne by BICE SRL. In the second case (letter b)), the return of the products will take place at the same time as the exercise of the right of withdrawal, at the point of sale chosen by the Customer.
The hypotheses indicated in letters a) and b) are alternatives.
In the event that the exercise of the right of withdrawal satisfies the above conditions, the refund of the value of the returned products, equivalent to their purchase price, will take place by crediting the amount paid by the Customer within 14 (fourteen) calendar days, starting from the date on which BICE SRL became aware of the request.withdrawal (with reference to the hypothesis sub a)), or without undue delay with respect to the date of delivery at one of the points of sale among those selectable (in the case sub. b)).
In the case sub a), BICE SRL may withhold the refund until it has received the goods subject to withdrawal or until the consumer has demonstrated that he has returned the goods, depending on which situation occurs first.
In the case of payment made by credit card or PayPal account, BICE SRL will make such refund using the same means of payment used by the Customer/consumer for the initial transaction, unless expressly agreed with the Customer/consumer on another means of payment and provided that this does not result in additional costs for the consumer.
In the case of payment made by cash on delivery, BICE SRL will make the refund via bank transfer communicated by the Customer.
To this end, the customer authorizes BICE SRL to keep his bank details and the data relating to the payment for the time necessary to exercise the right of withdrawal.
10. Returns
In the event of exercising the right of withdrawal, the Customer may return the products following the procedures indicated below.
10.1 Return according to the BICE SRL procedure with GLS carrier.
The Customer may return the products free of charge and without shipping costs using the BICE SRL return procedure.
If the Customer is a registered user on the levipmilano.com website and has their own My Account account, they may: i) access their profile, ii) enter the "my orders" section, iii) select the product to return and click on "Request return". If the Customer is not a registered user on the levipmilano.com website and does not have their own My Account account, they may contact Customer Service by phone or email asking to use the BICE SRL return procedure
When requesting a return, the customer must indicate on the website via their account or agree directly with Customer Service the day and time slots in which the courier can collect the goods. The return must be collected no later than 14 days after exercising the right of withdrawal referred to in the previous art. 9.
Following the aforementioned return request, the Customer will receive an email confirming receipt of the return, containing the label with the collection number to be applied to the package that will be collected by GLS. Only upon arrival of the package at the GLS office will the Customer receive an email containing the Tracking Number to track and check the progress of the shipment. With the free return service of levipmilano.com, the Customer will have the security of being reimbursed in the event of theft or loss of the shipment.
The BICE SRL return procedure can only be activated from Italy.
10.2 Return methods with a carrier other than GLS
If the Customer does not intend to use the BICE SRL return procedure, the products must be returned within 14 days of exercising the right of withdrawal to Customer care LE VIP Milano.
LE VIP Milano, Cis di Nola, isola 1, lotti 140 e 141, 80035 NOLA (NA)
The direct costs of return will be borne by the Customer.
10.4 Integrity conditions for returns
According to the provisions of Article 57 of the Consumer Code, the consumer is responsible if the products returned by the Customer are damaged, incomplete, deteriorated and/or used in a manner not in accordance with normal diligence. A good is considered to be used beyond normal diligence in the case of use beyond what is necessary to establish its nature, characteristics and functioning (e.g. in the case of removal of labels, if the item has been worn and not just tried on).
It is possible to return an item purchased on levipmilano.com only if it is in the same condition in which it was received. The Customer must therefore ensure that:
the item has not been used or damaged during the test;
the item has not been soiled or washed;
the item retains all the pendants, labels, the warranty seal placed on the item at the time of quality control and the original finishes;
the item has not undergone any modifications of any kind.
In particular, we specify that all types of items contained in their original box (for example shoes or small accessories) must be returned inside the original packaging, which is considered an integral part of the item.
In the event of a damaged, incomplete, deteriorated item and/or in conditions of use that do not comply with normal diligence, without prejudice to the right of withdrawal, the Customer will be charged the sum corresponding to the decrease in value of the item. In such cases, BICE SRL comunwill promptly inform the Customer of any damage or non-conformity found upon receipt of the items. The amount charged to the Customer, which in any case cannot exceed the price paid for the purchase of the item, will be deducted from the refund due to the Customer.
For any doubts, please contact our Customer Service, and in case of doubts regarding the shipment and/or delivery of the order, you can also contact customer service on the GLS Italia website.
Returns of products from unidentifiable subjects and without references to the order will remain in storage at the BICE SRL warehouses for a period of 60 days from receipt of the goods, after which, without the subject having identified himself, BICE SRL will be able to dispose of them freely.
10.5 Items not ordered, damaged or different from the order
We wish to inform Customers that levipmilano.com subjects its garments and the materials with which they are packaged to strict quality controls, guaranteeing their marketing in perfect conditions. In addition, for greater protection of those who make remote purchases, each individual item shipped from levipmilano.com is checked before shipping. levipmilano.com adopts the best photographic standards, so that on the site, the color rendering of the items is as close as possible to how it appears in real life. Possible variations due to the technical characteristics and color resolution of the Customer's computer are not excluded. BICE SRL is consequently not responsible for any inadequacy of the photographic representations of the products due to the aforementioned technical reasons. In such cases, the Customer may only return the product within the withdrawal period referred to in art. 9.
In the event of receiving a product different from the one ordered, the Customer may return the product within the withdrawal period referred to in art. 9.
10.6 Replacement of products
The products purchased may be replaced, upon request of the Customer, within and no later than 14 days from receipt of the products ordered, with others of the same model, changing size and/or color, according to the same return procedures indicated in the previous articles. 10.1. and 10.2.
The Customer may also exercise the right of withdrawal on replaced products, following the same procedures indicated in articles 9, 10.1, 10.2 and 10.3.
Therefore, the replacement cannot take place at the points of sale, but only through the website levipmilano.com, following the methods of requesting and returning the products indicated therein.
11. Conformity - Guarantee
The products purchased benefit from the legal guarantee pursuant to art. 129 and following of the Consumer Code. BICE SRL is responsible for any lack of conformity, already existing at the time of delivery of the products, which becomes apparent within one year of delivery.
Any complaints for non-conformity must be communicated in good time to BICE SRL with the description of the non-conformity.
In the event of receipt of a non-compliant product or a product different from that ordered, the Customer must make the product in question available to BICE SRL, and the same must have the warranty seal intact and unremoved as placed on the item at the time of the quality control prior to shipment.
The Customer has the right to have the non-compliance of non-compliant products restored, free of charge, by means of replacement. Under no circumstances can requests for tailoring changes to the items purchased be fulfilled, as they are excessively onerous for BICE SRL. Likewise, the costs that the Customer may have incurred to independently make adjustments and/or tailoring changes to the items purchased will not be reimbursed, which, therefore, will remain the sole responsibility of the customer.
In the cases provided for by the Consumer Code, the Customer may choose between terminating the purchase and reducing the price. These remedies in the event of delivery of multiple products apply only to the non-compliant product unless it is presumed that the consumer purchaser has an interest in keeping only the compliant products.
12. Complaints - Communications - Information
For any information or complaint, or for any communication relating to these general conditions of sale, orders and/or LE VIP Milano products, the Customer may contact Customer Service via the “Contacts” link in the Customer Service section on the levipmilano.com website.
The Customer may contact Customer Service free of charge via email by filling out the appropriate form.
It should be noted that, should the Customer decide to use any other channel or form of communication (for example: ordinary mail, fax, calls to a pay phone number in any case attributable to BICE SRL, etc.) other than those described above,rights, BICE SRL will not be required in any case to reimburse any expenses incurred by the Customer for the use of this means of communication.
13. Provisions regarding privacy and protection of personal data
The collection and processing of data are carried out for the management and execution of current and future purchase orders and in particular for the execution of the obligations arising from these General Conditions of Sale.
A copy of the Privacy Policy can be found at www. levipmilano.com.
14. Force majeure
The execution of the services by the company BICE SRL may be suspended in the event of the occurrence of a fortuitous event or force majeure that prevents or delays its execution. These are considered as such, events independent of the will of BICE SRL, which the latter could not reasonably expect at the time of the conclusion of the sales contract such as, for example, but not limited to, war, riots, insurrections, strikes and supply problems of the company BICE SRL attributable to third-party suppliers. The company BICE SRL will inform the Customer of the occurrence of the fortuitous event or force majeure within 7 (seven) days of its occurrence. In the event that the suspension of the service should extend for a period longer than 15 days, the Customer will have the possibility of canceling the order placed and will be reimbursed for the amounts already paid.
15. Applicable law and competent court
These general conditions of sale are governed by Italian law.
In the event of disputes concerning these general conditions of sale, the Customer is informed of the possibility of resorting to the ODR platform relating to the resolution of online consumer disputes pursuant to EU Regulation 524/2013 and Legislative Decree. 130/2015 adopted in implementation of EU Directive 2013/11. This platform is active at the following web address https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=IT.
In any case, the Customer retains the right to take ordinary action to resolve disputes arising from the interpretation, validity and/or execution of these general conditions of sale and in this case the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer.
ATTACHMENT 1
WITHDRAWAL FORM
ATTENTION:
If the Customer does not fill out the withdrawal form on the website www.it. levipmilano.com, the Customer may send the withdrawal declaration to the following address:
To the attention of Customer Service – Withdrawal BICE SRL, Customer Service, [………………, ] or by email …………,
- I/we (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods …………………………
- ordered on …………….. (*) / received on ………………… (*)
- Name of the consumer(s) ………………………….
- Address of the consumer(s) …………………..
Signature of the consumer(s) ……………………………
Date ……..
(*) delete the unnecessary wording